Sarah and Phil from Bolton

We came for our anniversary as we have been doing for the last four years.and wouldn't go anywhere else.the staff. Where brilliant The food was great We had a lovely time thank you to everyone.

Very very impressed

The staff were exceptional, friendly, informative, welcoming and added to our stay, Matt at reception and a young Australian guy serving at the bar definitely understood what excellent service/experience enhancement means. Well done!

A very expensive experience.

The staff were lovely. They were friendly and helpful. I was upgraded to a room with a lake view, which was a nice gesture, but I felt the room was a bit 'tired' and needed brightening up. I did find the food was not to my liking. It was pretentious and I felt there should have been some plainer alternative choices. I also thought the price for the stay was extortionate - not able to access a discount for a single traveler was ridiculous. A boat trip for 2 when I was on my own and a meal for 2 on the first night was unfair and inflexible, I thought, but whether this was down to the Offpeak Luxury Voucher Company, I'm not sure.

Rooms

We had a lovely time but were very disappointed with the rooms.
Would probably stay again but not in a standard room.

Excellent location for a relaxing break

This Hotel is in a great location for exploring Windermere and making the most of Bowness.
Welcoming and friendly staff, good restaurant with a great breakfast. Would definitely return

Maybe it was the weather

The hotel has fabulous views over the lake. It is exceptionally clean and arriving via the car park it is very impressive. Storm arrived and views quickly disappeared. Room was lovely although would question. 4 star, sister in laws room was much better. Dining room was cold. Fish soup was lovely but lamb not so good, we all had the lamb so this was unanimous. Well the weather being what it was the included boat cruise was a waste of time really and very cold. So all in all I was a bit disappointed. Maybe it was the weather!

Relaxing break

We had a lovely 2night stay. The food was lovely, but I have to mention the staff. They were always pleasant with a smile on their faces. Very patient and alway wulling to help anyone.
Well done

Disappointing

Not up to 4* standard.
Lounge area tired and grubby looking.
Staff were very pleasant.
Dinner was ok although they got one of the ordered courses wrong.
Breakfast was poor, muffins for the eggs Benedict were hard and tough and eggs were undercooked.
Saucers and milk were whipped away by the waiter before we were finished with our tea and coffee.
Overall location excellent but hotel definitely not up to a 4* and overpriced.