Wonderful position, nice room, poor reserve

Relaxing break

We were woken up on our last night to the sound of the fire alarm at 3.0 am. We made our way down stairs to the car park nobody checked our name or room number. After a short time we were allowed back into the hotel. Apparently it was a false alarm as we were informed by a letter pushed under our bedroom door. We think your staff should undertake a review of fire drill and regulations as there was no communication with the residents at the time of the event. It was a frightening experience and lots of elderly residents were unsure what was going on.

Good hotel

We had a lovely stay at the Belsfield. Staff are helpful and friendly, very approachable. The hotel is good but doesn't quite live up to it's own hype.
Our Lakeview room was ok, but not with the 'beautiful d cor, elegant furnishings and delightful fabrics' that the website promised. Very plain with heavy furniture. The window was quite small and sills attracted doves and pigeons so the windows were muck-streaked. But what a view, especially when the sun shone.
The restaurant is elegant with views over the lake but again doesn't live up to it's 4 star hype and you just feel corners are cut. At dinner we each had a cheese souffle starter. The souffles were overdone, and there were 2 rather flat souffles on top of each other in a pool of quite spicy gazpacho. The burger was ok and tasty but the pork rather bland. We were told they were out of the prawns and lamb. Just a bit under whelming.
Breakfast could have been better. No chopped fruit salad, instead slices of melon and pineapple which was a battle to cut. Monday morning at 9am they had run out of sausages. The menu said streaky bacon, it was back bacon. Menu said poached 'eggs' Benedict, but only a single egg. Also 'hand carved ham' but it was clearly pre sliced. Fried eggs clearly had been sitting for some time, not freshly cooked. In fact the cooked breakfast came so quickly it was clear it wasn't freshly cooked. Just not what was expected of a 4 star hotel.
At least we weren't charged the 15 per day parking charges - quite wrong to charge hotel guests.
We enjoyed our stay but it just wasn't quite as good as expected.

Belsfield Hotel

Beautiful hotel, very helpful friendly staff
Beds super comfy with gorgeous decor
Meal was excellent

Lack of staff

The location of the Belsfield is beautiful. Unfortunately it was greatly understaffed for our stay,resulting in room nit being serviced and poor service in the restaurant.

No review title

Location is best feature. Decoration and grounds very good. Liked heated floor in bathroom.

In need of some TLC

The hotel location is outstanding and the main areas good. However the prices are high and I felt the standards in the room and decor off the main areas was not great. A loud gurgling sound coming back up through our bathroom sink in our bedroom on the ground floor, both days. The bar area was odd and felt like you were in reception, service not great. Parking was charged at 15 a day even for residents! Which I thought was a bit of a cheek seeing as the stay was already expensive.
I didn't think this hotel was good value for money.

No review title