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Fabulous Weekend

We had a lovely overnight stay in the hotel and made full use of the brilliant spa facilities where the staff couldn t have been more welcoming. The food was excellent but the wine was a little expensive and there were no less expensive options.

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We had a lovely stay.
Positives: the free boat trip which came with the room. Friendliness of staff in the restaurant and bar

Negatives: I thought parking could and should have been provided free of charge with the hotel. Although I was aware it wasn t at the time of booking so this didn t have a negative impact on our overall stay.

Disappointed with our stay

When arriving at the hotel we were demanded to have to leave our car and keys with a stranger for the entire stay as the car park was busy, I was not happy with this at all as nothing on previous emails was said about this possibly being an option. I had a bit of a stand off with the lady at reception over this who proceeded to ring multiple people asking questions and loudly stating I felt hesitant about leaving my car making me feel very uncomfortable. Our room was okay, however had a mouldy ice bucket in our room was not nice at all and made us question the cleanliness of the whole room. We then went down stairs to the terrace to enjoy our free welcome drink which the memebers of staff behind the bar new nothing about making us feel like they didn t have much knowledge at all of the offers they give out. We then went for food, the staff were very rude apart from 1 man who was lovely and kept checking if we were okay! But the majority of the staff were not helpful and clearly did not have any passion for the job. When we left the restaurant there was a young girl behind the bar talking very loudly about handing her notice in due to it being so busy, which I found so unprofessional especially when the hotel is expensive these conversations should not happen when in view of customers. Overall we were highly disappointed with our stay as it was a pricey night away as it was, and would definitely not be recommending to a friend

Disappointing

The check in process was not great, as we walked to our room their was a bad smell of old food in the corridor. The room was ok but calling it deluxe was not accurate. The bed was pretty comfortable though. We had hairs left in the shower and the lack of cleanliness was carried on in the restaurant where food stains were splashed up the window frame where we sat. The food was ok, though the portions were too small. The breakfast, though, was excellent. For just under 300 for one night, despite its location, we felt it was poor value for money.