Spring in the Lakes

We arrived on a Sunday of a Bank Holiday weekend for a two night stay. We have stayed here before but the room was really excellent. The bathroom had a full bath and a separate walk in shower. The dressing room could double as an office and the bedroom was king size.
The restaurant was busy but the service was friendly and efficient/
The location of the hotel is right on the lakeshore and close to the boats.
A great stay and great accommodation

Birthday Break in Bowness

First time booked with OPG would definitely recommend the offer we booked was excellent.
We had a lovely 2night break, the hotel was a bit dated the location was excellent,our room overlooking the lake was amazing great views.
Had a lovely evening meal and enjoyed the food, we had a view of the garden and lake, the staff were very polite and tentative.
The lounge with bar was good with nice views, all the staff were very friendly and helpful.
We enjoyed the hotel and location, we would stay here again.

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The reception staff were unhelpful arguementative and unaccomodating. The process for parking at the off site car parking was confusing and not ideal. The food in the restaurant was of poor quality both at breakfast and evening meal. The drinks were very expensive, 12.50 for one glass of wine is extortionate.The decor in the public areas and bedroom need attemtion, it looks very tired and dated.This hotel is certainly not value for money and lacks the luxury of a 4 star property. The only thing this hotel has is a wonderful location. Would not be booking again .

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Our expectations did not match what we received.we should of received complimentary drinks on arrival and especially when I phoned ahead to say we was celebrating our 16th wedding anniversary we did not feel any different to say walking in off the street.
The restaurant also did not live up to expectations,evening and breakfast.Included in my stay,the cost of our meal was up to 90,although after ordering we had to pay extra for certain choices on the menu (steak etc) even if our meal did not exceed the cost included in our package.Also on sitting at the restaurant we was told we can only have a starter and main or a main then afters.We later found out we should of been able to choose all 3 courses.To late now.
The rooms are good with a great view,clean and comfy.forget the tv.could not get this working
Massage rooms as expected although our all body massage included coughing and sneezing threw out and since been suffering with tonsillitis.not sure if it s connected

Overall there is a real lack of quality and leadership for me to give a good review

Best view of lake Windermere!

Had a great stay here over Easter. Excellent facilities throughout.
Staff very welcoming, respectful and helpful and room had spectacular views over the lake.
Room had a few very small things that a brief refurb would easily resolve. No complaints in general.
Restaurant was great and very accommodating for vegans and allergens, with its own menu. Just ensure to book times with receptions if you plan to have meals here. Afternoon tea also available, however if vegan/gluten free ensure to book 24h in advance.
If you want treatments then make sure you book before arriving. Swimming pool on the small side but should be fine during off-peak times.
Location is ideal as you're straight out on to the lake to enjoy the day and the train station is just a short bus ride from outside the hotel to most of the villages (Grasmere/Ambleside/Rydal), Coniston from the train station).
Overall very good value for money when you add in the meals. Would definitely stay here again!

In need of more staff & refurbishment.

Very disappointed with the rooms. Did not feel at all like super deluxe rooms that were booked. Sadly the whole hotel could do with a make over as everywhere looked and felt tired.
The staff that were on hand were trying their best and lovely but there just wasn't enough of them. I actually felt sorry for them as they just couldn't provide the best service.
The location is amazing but will not be staying there again.

Luxury New Year Break for my husband and I

2 nights 3 days stay at this wonderful hotel. Had a good deal through Country Hotel Breaks they were very efficient. Luxury Suite was wonderful with a lakeside view and some added extras like a free drink on arrival in the lounge bar, a deal on the 3 course gourmet evening meal, 20% off wine and a free Steamer Cruise on Lake Windermere. Secure parking 2 minutes walk from the hotel, views amazing, very luxurious hotel would definitely recommend. Staff very professional and food was brilliant. The location is great too with easy access to shops, pubs, restaurants, Lake cruises and many walks.

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An enjoyable break .All staff were helpful and kind. Was a bit annoyed at having to pay 15 a day for the hotel car park ,when we were staying with them.