Our experience with offpeak?luxury.

Macdonald Hotel,obviously suffering staff problems and finance for upkeep.Occaisional examples of staff uncaring also lack of humour. Food was nondescript,menu unchangeing,restaurant staff impolite.This is on top of our stay at the Swan at Hay, where most of the above were found,again lack of upkeep maybe helped. The Harbour at Sidmouth was way ahead in the league. Some system of grading would be needed before we book more. We are booked at Buxton and Harrogate, fingers well crossed. Henry Davis.

40th wedding anniversary

We booked a suite overlooking the lake to celebrate our 40th wedding anniversary
It was wonderful all the staff were helpful and attentive which made our stay very special.
The food was fab .would Definitely recommend.

2 day stay

The Old England Hotel is in a brilliant location. We had a lovely stay there and a lovely meal in the restraunt. Even better with the offer available.

Great getaway hotel

We loved our stay. Only one downside was very slow service each morning at breakfast. Perhaps more staff are required at this time.

Perfect location and excellent room

Disappointing Stay

We stayed at the Hotel one weekend last year and the only issue we had was the Evening Meal was cold and we had to complain.

Unfortunately when we recently stayed 13th April 2024 we had a few more issues:

A glass of wine for the welcome drink but had to pay 2.50 for a glass of Soda.
We were informed on arrival that the Sauna was out of order.
Evening Meal was cold. Had to complain.
Breakfast was self service, every item on the Breakfast was cold. Had to complain.
In general Hotel would benefit from some

Lovely characterful hotel

Really enjoyed our stay at this hotel. It is old but full of character the staff are very helpful and the food in the restaurant is brilliant. We were in room 202 and had a massive bed and had a lovely Kew of the boats. Breakfast was buffet over the weekend and to order in the week and the staff were very good at no point did we think there was a shortage of staff. Did not use spa as couldn t get down the stairs

Great location, parking not so good most of the staff where pleasant Sandra booked us in was great.

Overall it was a fantastic location, brilliant few from the bedroom on to the lake, most of the staff was happy and engaging, and couldn't do enough to help . Food good facilities good, the hotel in my opinion needs a full transformation to bring it nearer their times and still keep its history, if only I had the money to buy it and make the most of its location and opportunities and using that to make more revenue and doors for the hotel. Just have to win on the lottery or if the owners fancy on taking me on and my partner to help take it to the next level. .x