Disappointed

I stayed with you for 5 nights a week ago , I had previously around a month ago emailed your head office and told them my wife and myself were recently married and was there any chance of an upgrade? This was forwarded to the hotel but on my checking in at the hotel when I asked I was told no it wasn t possible. Then as I was getting my luggage together someone else checked in and was given an upgrade to a balcony room . To say I wasn t happy would be an understatement.
Regards
Kevin Newton

Give it a miss

Paid 350 for a spa weekend (4pm sat through to 12.30om Sunday), hotel disappointing, dated and lacking basics like shampoo. Wifi did not work on our room due to poor signal, water pressure in shower very poor trickled out. Paint flecks on light fittings and staples showing in carpet joins
Curtain rail in bar area fell down whilst we were in there, whole hotel needs some TLC
Food was good in restaurant, service awful staff didn't communicate, waited long time to order drinks, no spoons with soup course, some food tepid
Spa again disappointing, large pool what was on the cool side, sauna room and steam room, no jacuzzi's
Drinks very expensive
Breakfast selection poor, premier inn do a much better breakfast for half the price
The area is nice right on the shores of lake Windermere, would return to the area but not to this hotel.

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For price we paid not good value for money having to pay for carpark which is a walk away with cases reception not very approachable restaurant was a shambles breakfast was very poor and staff where awful looked like they never worked in hotels before where taking all wrong orders to tables even though it wasn't busy and waitress droppe
d coffee on floor next to me sprayed over my clothes fortunately didn't burn me evening meal was as lot better different staff never bothered with cooked breakfast on 2nd day as wasn't very good

Short break

Perfect location for a break in the Lake District. Comfortable rooms, relaxing spa and beautiful views over Lake Windermere. Staff were friendly and helpful. Parking close by was a bonus.

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60th birthday celebration

We had a wonderful weekend. The hotel was incredible, the balcony view over the lake breathtaking and the staff couldn t have been more accommodating. Thank you for an experience we won t ever forget

Passed its sell by date

Quality of premium room very poor and hotel generally run down and in need of refurbishment which is not reflected in the price.