Recent stay

We have stayed at the Old England Hotel before and it is in a great position, handy for everything, but needs updating slightly.

Gateway to Lake Windermere

The hotel was very welcoming and we had the most amazing view of the Lake from our bedroom window. I would say that the bathroom needed a bit of investment, the shower was nearly more than a dribble and the bathroom door kept sticking. We did ask for a fridge that never materialised and they were unable to get the TV to work. The food was excellent and the service in the restaurant and bar was excellent. Thank you

Very disappointing

This was an expensive wedding gift for us for a one night spa stay and we were extremely disappointed. Our room had a lovely view of the lake but aside from that was dirty and run down, we had a balcony which was covered in rubbish, bird poo and spiders webs. I understand this is not completely down to the hotel but there was no effort to clean this at all. We arrived for check in on the Saturday afternoon so decided to have a walk around the area as it was our first visit to Windermere then head to the resturant for dinner. The food was not great at all, the menu sounded lovely and we were looking forward to it but was not up to even an average standard with no atmosphere at all. We had to ask for cutlery twice for our mains as we d used the first set with our starters while our food sat and went cold and the staff were just chatting in the corner. The service was very slow and we were constantly prompting staff. We had a late checkout of 12pm so decided we d use the spa in the morning, unfortunately the pool had an issue and they didn t know when it would be open. We kept checking back and it finally opened just before 12pm, this was a shame and meant we didn t get chance to use the facilities of our spa stay . If we would have known we d have visited on the Saturday afternoon, I understand this may have been out of the hotels control but was one of the main reasons we visited this hotel. Overall we were left very underwhelmed and let down by a stay which was supposed to be a relaxing post wedding night away.

No review title

recent stay

Top notch hotel. Superb room and facilities with helpful staff. The only minor quibble was service in the restaurant. They seemed to be a little understaffed. Apart from that I would heartily recommend the hotel.

Disappointed

I stayed with you for 5 nights a week ago , I had previously around a month ago emailed your head office and told them my wife and myself were recently married and was there any chance of an upgrade? This was forwarded to the hotel but on my checking in at the hotel when I asked I was told no it wasn t possible. Then as I was getting my luggage together someone else checked in and was given an upgrade to a balcony room . To say I wasn t happy would be an understatement.
Regards
Kevin Newton

Give it a miss

Paid 350 for a spa weekend (4pm sat through to 12.30om Sunday), hotel disappointing, dated and lacking basics like shampoo. Wifi did not work on our room due to poor signal, water pressure in shower very poor trickled out. Paint flecks on light fittings and staples showing in carpet joins
Curtain rail in bar area fell down whilst we were in there, whole hotel needs some TLC
Food was good in restaurant, service awful staff didn't communicate, waited long time to order drinks, no spoons with soup course, some food tepid
Spa again disappointing, large pool what was on the cool side, sauna room and steam room, no jacuzzi's
Drinks very expensive
Breakfast selection poor, premier inn do a much better breakfast for half the price
The area is nice right on the shores of lake Windermere, would return to the area but not to this hotel.

No review title