Eden Valley

Appleby Manor

4 star country hotel and spa in Cumbria

Tier four

Appleby Manor Reviews

Appleby-In-Westmorland, Cumbria, CA16 6JB

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Appleby Manor

82 reviews, sorted by Date Rating

Disability

Irene, Lincolnshire, stayed: July 2021

At the time of booking the hotel, I asked if it was disability friendly and was told it was, we were given a room with a walk in shower, as far as it being a disable room that was it. When people book this hotel they should be asked how tall they are because if they are shorter than 5ft6 they need to have a stool to be able to get in bed, and the toilet was not a disability high toilet. I was unable to sit in the garden as there was no access there were no ramps to give access there were only steps. We didn't the menu was al a carte I had steak on my 1st night it was like it had come from a shoe repair shop (AWFUL).


We say...

Hello

Thanks for your review.

When making the booking it was confirmed to you and with the hotel as requested that you are allocated a Garden View room on the ground floor with walk-in-shower (no bath).  We would have of course checked in more details if we'd been advised more was required.  

We are sorry you had some difficulty.

Kind regards,

Country Hotel Breaks


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Dreadful stay

JL Shropshire, stayed: September 2022

Room was dark dusty and extremely hot. Too hot and windows painted shut. Managed to open one slightly but drapes covered in paint and dirty. Very unpleasant.. room remained excessively hot and airless. Fans just flicked dust everywhere and we sneezed and wheezed badly. Awful.
Bathroom was also excessively hot. Even cold water was scalding hot!
Unable to cool down and very uncomfortable.
Nowhere to hand clothes etc. No luggage rack.
Wine off- mouldy served in two large glasses. never saw bottle. Sent back. Didn't take order and closed kitchen. Eventually complained. Main meal arrived before starter! Kept hot while starter came. Not fine dining, no way was value for money, certainly not at price charged. Didn't have pudding had enough of poor service and mediocre food by then.
Breakfast was not good either.
Staff unhelpful,We would NOT recommend this Place and the price was far in excess of what we saw, after some wonderful hotels in Scotland which our stay proceeded.



Appleby Manor says...

Apologies that you were not looked after HOWEVER my team gave their all to look after you but, no matter what, it was never going to help. Without prejudice we do ask that you do not book to stay at Appleby Manor in the future

Operations Manager

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