Anniversary Break

Check in was alittle slow and staff worked very hard despite some staffing shortages. Food was excellent at all sittings and organisation for dinner was excellent to ensure we didn t wait at the dinner table for our food. Spa really worth a visit. Just had a few problems when settling the bill but all was rectified very quickly and with ease. A pleasant stay but quite a pricey short break. WiFi was very unreliable in our room - we couldn t get any connection in the room and had to access the WiFi in the bar area.

Lovely old property, disappointing food.

We had a dinner/bed breakfast deal which meant eating in the main restaurant as opposed to the bistro.Canapes were served before, but there was little choice on the main menu and what we received was very disappointing. The steak was tough and gristle, despite it being the most expensive dish, my partner had the wild mushroom roly poly which was stodgy and tasteless.
The room was spacious and comfortable and the spa lovely, as we had good weather that day.

Faded Glory

Great staff. Outstanding meal first night worse than a greasy spoon second night in the Bistro restaurant. Very tired decor , gloomy and no lit fires. Lounge area depressing. Rooms in the Courtyard area very cramped and in need of a total revamp. However clean, comfortable very warm and lots of hot water. Tea and coffee making facilities in room a plus. Breakfast very good and decent coffee. The spa looked newish but 25 for two hours a bit cheeky. In brief a hotel hanging on by its finger nails but a fantastic deal.

Nice overnight relaxation

Arrived early afternoon due to spa booking. Reception was efficient and spa whilst small was relaxing although the steam room not working was disappointing.
Dinner in the Bistro was ok at best with a limited menu and the surroundings lacking a quality feel.
The accommodation was excellent with a nice sized room complete with jacuzzi bath. Breakfast was good in the actual restaurant and check out was quick and easy.

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Disappointing

We chose a spa hotel as it was a relaxing night away to celebrate our anniversary. When we got there the reception did not mention the Spa so we looked in the room brochure which said to just go down. Unfortunately when we went to the Spa we were told that it was only available if specifically booked as part of the room rate. It was really disappointing. We also got a cream tea as part of our stay but when it arrived there was a full pot of tea and extra water but only two tiny scones between two people. The menu said a cream tea included two scones per cream tea. We felt cheated. Finally the breakfast was overcooked and inedible. Specifically the poached eggs had been cooked with vinegar and that's all I could taste. The Bacon, black pudding and mushrooms were all hard and dry.

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Penny-pinching place where every little thing costs extra. Poor customer focus (e.g. had only Jam for breakfast toast - no Marmite. No Britvic tomato juice at the bar. If you wanted two of the, very small, kipper fillets for breakfast, they said that would cost extra). Bill for your stay was sent to your email address - no print out of bill upon leaving. Had a massage in the spa ( 80) and, with only 30 mins until closing, was denied access to therapy pool because I could get into real trouble if I allowed that as you are not allowed in without paying ). They seem to have decided what they are prepared to provide, and won t deviate from it. Public rooms rather cold. Make you come down to the conservatory for a drink before ordering dinner - rather cheeky.

Lovely setting but needs investment

The view from the restaurant over the valley is beautiful. However the view from our room was of some AC units on a roof. Disappointing for our luxury mini break. The food in the bistro was mediocre. The spa was also quite tired with some of the jets not working or blowing out cold water. We we re both disappointed at the quality at this hotel however it was still a relaxing night away.