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Lovely hotel in fabulous setting with friendly and helpful staff. Very expensive and attempts to charge all sorts of extra service charges despite having paid in advance of visit. Might suggest that a biscuit served with coffee in the lounge would not bankrupt the hotel.

A hotel with good potential

My husband and I booked this hotel as a relaxing break after we both had serious illnesses. Our initial impression at the location and reception were very good. Sadly our room was a great disappointment
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It was situated at the far end of the hotel, a good five minute walk from reception and restaurant and although clean and neat with a narrow view of the lake the furniture was very old and more than a bit tired. This is a room in great need of refurbishment. In no way did this room reflect the luxury of the spa or the quality of the excellent food in the restaurant. We found the staff equally helpful and attentive. In the future we intend to revisit and would hope that our stay would meet our expectations of a luxury hotel.

Lovely Hotel in Great Location

Lovely hotel, staff were brilliant, room basic but comfortable, bed far far too soft for me, bath room needed a proper clean. The spa was lovely and the food outstanding.

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Over all the room was not up to specification
Handles miss off drawer's lock on patio faulty
And every light in room controlled by 1 switch
So it's very bright or dark

Nice location, poor value for money

The hotel is in a lovely location on the lakeside and is surrounded by beautiful well-kept gardens.
The location is definitely the main seller of the hotel.

Unfortunately, we felt the value for money was very poor. We ate a 2 course dinner in the restaurant ( quite a small menu choose from too) but we wanted to give it a try. The portion sizes were extremely small, so much so that we both left hungry after 2 courses. We got a bottle of still water and the bill was 92. Very steep considering we had no alcohol.
Breakfast the next morning was very much the same it looked very sparse what you got on the plate, 1 sausage, 1 small egg, 1 mushroom,1 tomato. I understand to look at it looks gourmet , but in reality it s just poor value for a 20 breakfast.
A 10% service charge is added to everything you order in the hotel, which is absolutely fine if the customer service reflects that, but it definitely didn t.
The attitude of a few of the staff was as though they didn t want to be there. There were multiple occasions throughout the hotel where I d let staff come through the door first and held the door open and didn t even get a thank you. So to charge a 10% service charge when that is the service you get is pretty disappointing.
In addition to this, we ordered NO room service throughout our stay however, the hotel decided to add on a 5 room charge on check-out regardless if you used any room services or not.
I had already paid for the room, I had already paid an extra 10 surcharge for going in June, yet they still thought necessary to add another 5 on.
We actually decided to not buy anything else at the hotel as the prices were extortionate.
Yet somehow still came out with a bill of 20 on check-out due to extra service charges. One thing I would suggest is to always check your receipt if you re going here, I saw a lot of reviews saying the same thing.

Rooms are a bit dated however, I understand they are currently under refurbishment so this is already in the process. TVs in the room need updating with smart features or the option to watch your own Netflix etc.

Gardens outside are beautiful & the games room is a nice touch.

Unfortunately we wouldn t return here.

Lovely hotel, great reception. Felt let down by restaurant

Took my mum away for a much needed break. Checked in by a lovely young gentleman he was very helpful. Restaurant was a let down. They didn't seem to know what they were doing. Half hour wait for a drink, food was OK nothing special. Had a dinner allowance but still spent a fortune as extras were not included. So what should have been a break including everything wasn't. Bottle of fizz in the room was nice. Older clients would struggle in bathroom as it was all electronic. Spa was OK but pool very cold. Gorgeous setting of hotel but staff need more training