Alan

Very over rated food over priced and not that good
Over half the staff haven't a clue.
Only thing I could so positive is good location

Disappointing

Reception Welcoming
Room clean and Spacious but no individual toiletries.
Food terrible and overpriced.
Terrible service and staff in restaurant miserable and slow at clearing away pots especially at breakfast.
Spa ok but needs an update.
Location is excellent

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Over all the room was not up to specification
Handles miss off drawer's lock on patio faulty
And every light in room controlled by 1 switch
So it's very bright or dark

Lovely hotel, great reception. Felt let down by restaurant

Took my mum away for a much needed break. Checked in by a lovely young gentleman he was very helpful. Restaurant was a let down. They didn't seem to know what they were doing. Half hour wait for a drink, food was OK nothing special. Had a dinner allowance but still spent a fortune as extras were not included. So what should have been a break including everything wasn't. Bottle of fizz in the room was nice. Older clients would struggle in bathroom as it was all electronic. Spa was OK but pool very cold. Gorgeous setting of hotel but staff need more training

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Lovely hotel in fabulous setting with friendly and helpful staff. Very expensive and attempts to charge all sorts of extra service charges despite having paid in advance of visit. Might suggest that a biscuit served with coffee in the lounge would not bankrupt the hotel.

Lovely Hotel in Great Location

Lovely hotel, staff were brilliant, room basic but comfortable, bed far far too soft for me, bath room needed a proper clean. The spa was lovely and the food outstanding.

A hotel with good potential

My husband and I booked this hotel as a relaxing break after we both had serious illnesses. Our initial impression at the location and reception were very good. Sadly our room was a great disappointment
.
It was situated at the far end of the hotel, a good five minute walk from reception and restaurant and although clean and neat with a narrow view of the lake the furniture was very old and more than a bit tired. This is a room in great need of refurbishment. In no way did this room reflect the luxury of the spa or the quality of the excellent food in the restaurant. We found the staff equally helpful and attentive. In the future we intend to revisit and would hope that our stay would meet our expectations of a luxury hotel.

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