Disappointing

We have stayed at The Old England a few times and the evening meal has been very disappointing in recent years but gave it another try, we both had steak and paid a supplement of 12 each which was rather expensive, the meat was good but the chips let it down, obviously re-heated and cooked in disgusting oil. We stayed in room 233 the furthest room from reception and was disappointed with room. We have previously stayed in a balcony room on the ground floor which was so much nicer. We didn t feel paying for a so called premium room was worth the extra. We had the complimentary drink on arrival and then was charged for it on check out, with the receptionist following us to the car, most embarrassing. We would stay here again due to the excellent location.

No review title

Overall we enjoyed our three day stay at the hotel. We were very disappointed with the meals served in the dining room, The breakfasts were poor and we found it difficult to believe that a full English could be cooked so badly. Complaints to the staff about this were dismissed as they thought we were joking!
Anyway we thought the hotel was letting itself down by not addressing this properly

Not as 'Off Peak Luxury' as we hoped

The hotel was known to us from a previous visit but the location of our room was a real disappointment. Perhaps had we not been required to postpone due to the pandemic we may have enjoyed a more deluxe double room as we had originally booked but by the time we were able to visit, the hotel was much more busy. Overall an expensive couple of nights and not much of a memorable experience. In future we would be more inclined to book direct with the hotel rather than with a third party company offering 'extras' to secure the deal.

Overall a nice hotel

The location is perfect however the room was very small. I did not receive my complimentary drink on arrival even though I asked. i was told that they would sort it out which they never did. this is one of the reasons for booking with Off Peak Luxury

Very disappointing

This was an expensive wedding gift for us for a one night spa stay and we were extremely disappointed. Our room had a lovely view of the lake but aside from that was dirty and run down, we had a balcony which was covered in rubbish, bird poo and spiders webs. I understand this is not completely down to the hotel but there was no effort to clean this at all. We arrived for check in on the Saturday afternoon so decided to have a walk around the area as it was our first visit to Windermere then head to the resturant for dinner. The food was not great at all, the menu sounded lovely and we were looking forward to it but was not up to even an average standard with no atmosphere at all. We had to ask for cutlery twice for our mains as we d used the first set with our starters while our food sat and went cold and the staff were just chatting in the corner. The service was very slow and we were constantly prompting staff. We had a late checkout of 12pm so decided we d use the spa in the morning, unfortunately the pool had an issue and they didn t know when it would be open. We kept checking back and it finally opened just before 12pm, this was a shame and meant we didn t get chance to use the facilities of our spa stay . If we would have known we d have visited on the Saturday afternoon, I understand this may have been out of the hotels control but was one of the main reasons we visited this hotel. Overall we were left very underwhelmed and let down by a stay which was supposed to be a relaxing post wedding night away.

Hmm

The deluxe Double was a good size and the view of the lake was stunning, however the radiators were on, we had a oil filled radiator and had toask for another as it was very cold that day.
The bathroom was old like the building the shower watwr wasnt hot even though there was a warning it was. And not many toiletries which the word deluxe evoked and we hadnt packed any ti bring with us.
We told the receptionist that i was a vegetarian and tge meal included involved mainly cauliflower and i dont eat it she neglected to inform us there there was a vegetarian/vegan menu available which i was given at dinner. My partner chose the plant based burger which crumbled in her hands and the chips were so salty they were ineditble, my tempurer veg salad and chickpea sweet pot curry was nice.
I tried the spa the heated pool was bitter cold, sauna was unfortunately broken so not enjoyable.
All i all not the experience we had hoped for

Disappointed

I stayed with you for 5 nights a week ago , I had previously around a month ago emailed your head office and told them my wife and myself were recently married and was there any chance of an upgrade? This was forwarded to the hotel but on my checking in at the hotel when I asked I was told no it wasn t possible. Then as I was getting my luggage together someone else checked in and was given an upgrade to a balcony room . To say I wasn t happy would be an understatement.
Regards
Kevin Newton

No review title

For price we paid not good value for money having to pay for carpark which is a walk away with cases reception not very approachable restaurant was a shambles breakfast was very poor and staff where awful looked like they never worked in hotels before where taking all wrong orders to tables even though it wasn't busy and waitress droppe
d coffee on floor next to me sprayed over my clothes fortunately didn't burn me evening meal was as lot better different staff never bothered with cooked breakfast on 2nd day as wasn't very good