Passed its sell by date

Quality of premium room very poor and hotel generally run down and in need of refurbishment which is not reflected in the price.

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When marketing clashes with reality

August 2020, COVID19, staycation is the name of the like many other Brits we chose the fabulous Lake District. And in the district, we found some rooms at the Old England hotel

The advertisement and pictures looked lovely, and promised a four star spa hotel, with luxurious rooms and gourmet restaurant.

Reality however, was a bit different. First and foremost however I would like to thank the staff who did their best in most difficult times and were friendly, welcoming and managed to stay so and smile throughout what was probably the hottest week in the Lake District for a very long time, whilst wearing masks. And the pool was very nice, as was the gym. But that s it for the nice things I have to say about the hotel. The staff were lovely, really lovely

The can I say. We had three of them and all were just awful. Specifically, they were small, crammed, super hot with no air conditioning or any flow of air whatsoever. Which made life pretty difficult in the hottest week of 2020. And they looked nothing like a 4 star hotel. In fact, the hotel itself didn t look anything like a 4 star hotel. It actually looked like nobody has invested any money into it for the last decade, or in cleaning it on a regular basis.

So - if you re looking for a place to sleep and store your luggage, Old England is the place for you. If you re looking for something a bit extra, look elsewhere.

15 GnT

Faded carpets and rooms. Shinning cheerfull staff, but vastly overpriced.

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Very average stay. In our opinion standard of the hotel down from 10 years ago.
Lack of staff
The spa treatments are too expensive

In need of more staff & refurbishment.

Very disappointed with the rooms. Did not feel at all like super deluxe rooms that were booked. Sadly the whole hotel could do with a make over as everywhere looked and felt tired.
The staff that were on hand were trying their best and lovely but there just wasn't enough of them. I actually felt sorry for them as they just couldn't provide the best service.
The location is amazing but will not be staying there again.

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Our expectations did not match what we received.we should of received complimentary drinks on arrival and especially when I phoned ahead to say we was celebrating our 16th wedding anniversary we did not feel any different to say walking in off the street.
The restaurant also did not live up to expectations,evening and breakfast.Included in my stay,the cost of our meal was up to 90,although after ordering we had to pay extra for certain choices on the menu (steak etc) even if our meal did not exceed the cost included in our package.Also on sitting at the restaurant we was told we can only have a starter and main or a main then afters.We later found out we should of been able to choose all 3 courses.To late now.
The rooms are good with a great view,clean and comfy.forget the tv.could not get this working
Massage rooms as expected although our all body massage included coughing and sneezing threw out and since been suffering with tonsillitis.not sure if it s connected

Overall there is a real lack of quality and leadership for me to give a good review

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The reception staff were unhelpful arguementative and unaccomodating. The process for parking at the off site car parking was confusing and not ideal. The food in the restaurant was of poor quality both at breakfast and evening meal. The drinks were very expensive, 12.50 for one glass of wine is extortionate.The decor in the public areas and bedroom need attemtion, it looks very tired and dated.This hotel is certainly not value for money and lacks the luxury of a 4 star property. The only thing this hotel has is a wonderful location. Would not be booking again .