When marketing clashes with reality

August 2020, COVID19, staycation is the name of the like many other Brits we chose the fabulous Lake District. And in the district, we found some rooms at the Old England hotel

The advertisement and pictures looked lovely, and promised a four star spa hotel, with luxurious rooms and gourmet restaurant.

Reality however, was a bit different. First and foremost however I would like to thank the staff who did their best in most difficult times and were friendly, welcoming and managed to stay so and smile throughout what was probably the hottest week in the Lake District for a very long time, whilst wearing masks. And the pool was very nice, as was the gym. But that s it for the nice things I have to say about the hotel. The staff were lovely, really lovely

The can I say. We had three of them and all were just awful. Specifically, they were small, crammed, super hot with no air conditioning or any flow of air whatsoever. Which made life pretty difficult in the hottest week of 2020. And they looked nothing like a 4 star hotel. In fact, the hotel itself didn t look anything like a 4 star hotel. It actually looked like nobody has invested any money into it for the last decade, or in cleaning it on a regular basis.

So - if you re looking for a place to sleep and store your luggage, Old England is the place for you. If you re looking for something a bit extra, look elsewhere.

Not impressed

this was our second stay at the hotel. our food was cold, no waiter to ask for help, had to walk into reception carrying my plate with meal on it to ask for it to be warmed up. initially, we waited almost 45 minutes for our meal after we ordered. another guest complained about his meal and the waiter was arguing with him..not a nice experience at all

Very poor for the cost.

No parking available on arrival, was told to go & find a public car park. Room was poor considering I paid to upgrade. Room was the furthest away from reception 301, my wife is disabled & so struggled. the shower took about ten minutes to reach a tepid temperature. The only decent thing was the food however you have to pay a premium to get the decent stuff. We were celebrating our golden wedding anniversary & we were very disappointed overall. I certainly won t be going back.