A beautiful hotel just in the right place

The hotel is really lovely. The restaurant evening meal was as good as you could get anywhere along with a lovely breakfast 1st class and highly recommended.

Our room which was of very good proportions overlooked the lake, idyllic!

Only 2 downsides which spoilt it for us, very very poor and patchy internet, we mentioned it 3 times but no solution.

Also, and disappointingly, only luke warm water available in the shower and sink, again mentioned it to reception 3 times but no solution ( the young lady on reception was surprised about the lack of hot water but a quick glance at the hotels reviews reveals it s peppered with negative comments and complaints about the cold water and it been going on for some time now.

The Terrible 0ld England Bowness.

Where you got your descrition of the hotel from god only knows.This is a run down poorly managed
hotel living on past glories Just one example.We reqested bathrobes and slippers. We were told
none were available as there were problems with the laundry supplier.Every time we left our room
we were met by an icy blast from an open window that could not be closed because the window frame
was rotten.Good prep for the pool, it was FREEZING, another ploy to save money? The only saving
grace to some extent was the restaurant,the food was brill but for some strange reason the staff walked out in the middle of our meal for 15 mins,during our second night
To summarise,we arrived at the Old England with great hopes, having just spent two great nights
at the Novotel in Edinburgh.The Old England by comparison is a one star b&b.

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The reception staff were unhelpful arguementative and unaccomodating. The process for parking at the off site car parking was confusing and not ideal. The food in the restaurant was of poor quality both at breakfast and evening meal. The drinks were very expensive, 12.50 for one glass of wine is extortionate.The decor in the public areas and bedroom need attemtion, it looks very tired and dated.This hotel is certainly not value for money and lacks the luxury of a 4 star property. The only thing this hotel has is a wonderful location. Would not be booking again .

Feedback

Very average stay. In our opinion standard of the hotel down from 10 years ago.
Lack of staff
The spa treatments are too expensive

In need of more staff & refurbishment.

Very disappointed with the rooms. Did not feel at all like super deluxe rooms that were booked. Sadly the whole hotel could do with a make over as everywhere looked and felt tired.
The staff that were on hand were trying their best and lovely but there just wasn't enough of them. I actually felt sorry for them as they just couldn't provide the best service.
The location is amazing but will not be staying there again.

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Our expectations did not match what we received.we should of received complimentary drinks on arrival and especially when I phoned ahead to say we was celebrating our 16th wedding anniversary we did not feel any different to say walking in off the street.
The restaurant also did not live up to expectations,evening and breakfast.Included in my stay,the cost of our meal was up to 90,although after ordering we had to pay extra for certain choices on the menu (steak etc) even if our meal did not exceed the cost included in our package.Also on sitting at the restaurant we was told we can only have a starter and main or a main then afters.We later found out we should of been able to choose all 3 courses.To late now.
The rooms are good with a great view,clean and comfy.forget the tv.could not get this working
Massage rooms as expected although our all body massage included coughing and sneezing threw out and since been suffering with tonsillitis.not sure if it s connected

Overall there is a real lack of quality and leadership for me to give a good review

Disappointed with our stay

When arriving at the hotel we were demanded to have to leave our car and keys with a stranger for the entire stay as the car park was busy, I was not happy with this at all as nothing on previous emails was said about this possibly being an option. I had a bit of a stand off with the lady at reception over this who proceeded to ring multiple people asking questions and loudly stating I felt hesitant about leaving my car making me feel very uncomfortable. Our room was okay, however had a mouldy ice bucket in our room was not nice at all and made us question the cleanliness of the whole room. We then went down stairs to the terrace to enjoy our free welcome drink which the memebers of staff behind the bar new nothing about making us feel like they didn t have much knowledge at all of the offers they give out. We then went for food, the staff were very rude apart from 1 man who was lovely and kept checking if we were okay! But the majority of the staff were not helpful and clearly did not have any passion for the job. When we left the restaurant there was a young girl behind the bar talking very loudly about handing her notice in due to it being so busy, which I found so unprofessional especially when the hotel is expensive these conversations should not happen when in view of customers. Overall we were highly disappointed with our stay as it was a pricey night away as it was, and would definitely not be recommending to a friend

15 GnT

Faded carpets and rooms. Shinning cheerfull staff, but vastly overpriced.