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The reception staff were unhelpful arguementative and unaccomodating. The process for parking at the off site car parking was confusing and not ideal. The food in the restaurant was of poor quality both at breakfast and evening meal. The drinks were very expensive, 12.50 for one glass of wine is extortionate.The decor in the public areas and bedroom need attemtion, it looks very tired and dated.This hotel is certainly not value for money and lacks the luxury of a 4 star property. The only thing this hotel has is a wonderful location. Would not be booking again .

Birthday Break in Bowness

First time booked with OPG would definitely recommend the offer we booked was excellent.
We had a lovely 2night break, the hotel was a bit dated the location was excellent,our room overlooking the lake was amazing great views.
Had a lovely evening meal and enjoyed the food, we had a view of the garden and lake, the staff were very polite and tentative.
The lounge with bar was good with nice views, all the staff were very friendly and helpful.
We enjoyed the hotel and location, we would stay here again.

Spring in the Lakes

We arrived on a Sunday of a Bank Holiday weekend for a two night stay. We have stayed here before but the room was really excellent. The bathroom had a full bath and a separate walk in shower. The dressing room could double as an office and the bedroom was king size.
The restaurant was busy but the service was friendly and efficient/
The location of the hotel is right on the lakeshore and close to the boats.
A great stay and great accommodation

Disappointing

The check in process was not great, as we walked to our room their was a bad smell of old food in the corridor. The room was ok but calling it deluxe was not accurate. The bed was pretty comfortable though. We had hairs left in the shower and the lack of cleanliness was carried on in the restaurant where food stains were splashed up the window frame where we sat. The food was ok, though the portions were too small. The breakfast, though, was excellent. For just under 300 for one night, despite its location, we felt it was poor value for money.

Disappointed with our stay

When arriving at the hotel we were demanded to have to leave our car and keys with a stranger for the entire stay as the car park was busy, I was not happy with this at all as nothing on previous emails was said about this possibly being an option. I had a bit of a stand off with the lady at reception over this who proceeded to ring multiple people asking questions and loudly stating I felt hesitant about leaving my car making me feel very uncomfortable. Our room was okay, however had a mouldy ice bucket in our room was not nice at all and made us question the cleanliness of the whole room. We then went down stairs to the terrace to enjoy our free welcome drink which the memebers of staff behind the bar new nothing about making us feel like they didn t have much knowledge at all of the offers they give out. We then went for food, the staff were very rude apart from 1 man who was lovely and kept checking if we were okay! But the majority of the staff were not helpful and clearly did not have any passion for the job. When we left the restaurant there was a young girl behind the bar talking very loudly about handing her notice in due to it being so busy, which I found so unprofessional especially when the hotel is expensive these conversations should not happen when in view of customers. Overall we were highly disappointed with our stay as it was a pricey night away as it was, and would definitely not be recommending to a friend

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We had a lovely stay.
Positives: the free boat trip which came with the room. Friendliness of staff in the restaurant and bar

Negatives: I thought parking could and should have been provided free of charge with the hotel. Although I was aware it wasn t at the time of booking so this didn t have a negative impact on our overall stay.

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