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A hotel with good potential

My husband and I booked this hotel as a relaxing break after we both had serious illnesses. Our initial impression at the location and reception were very good. Sadly our room was a great disappointment
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It was situated at the far end of the hotel, a good five minute walk from reception and restaurant and although clean and neat with a narrow view of the lake the furniture was very old and more than a bit tired. This is a room in great need of refurbishment. In no way did this room reflect the luxury of the spa or the quality of the excellent food in the restaurant. We found the staff equally helpful and attentive. In the future we intend to revisit and would hope that our stay would meet our expectations of a luxury hotel.

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Birthday treat

On the whole very satisfactory and we were made welcome., but perhaps the hotel requires ONE GOOD overall manager as a lot of the staff seemed to be lacking direction and follow up of who does what and when.

Fantastic last min stay

We decided to do a last min 2 days away at this hotel from our arrival the the whole experience was fantastic from customer service at reception we upgraded our room . To a lake view room this was beautiful the food was great and the staff really were amazing 10 out of 10 for customer service

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Lovely weekend

The Hotel was great, fabulous location, if a little difficult to find from the north. The staff, in general were friendly & efficient, the hotel was however, short staffed which meant some delays, but we weren't in a hurry. Checking in could have been smoother, they tried to put three adults in one room, and on checking out, the system didn't recognise our deal so we had to go through the bill for the extras we had purchased in front of a queue of people, also all keen to check out. The staff member was very helpful on this one despite the rising stress levels. To be able to use a 17m pool was a bonus and the garden room lovely, just a pity we never got to sit outside due to the rain.

Gorgeous hotel and perfect location

We booked a deal and for 249 we got a room with a welcome bottle of bubbl, dinner, bed and breakfast & use of the spa facilities- very good value. On arrival we were greeted warmly and the helpful reception staff took the bags from the car to the room. After settling in our cosy top floor room
(there is a lift) there was a minor hiccup when the lighting tripped but after a phone call to reception and sorted in 5 minutes. We enjoyed a drink in the sunny beer garden which overlooks the lake.
We had already booked tea for 6.30pm and the enjoyed the food off the menu although beware of the supplement charges( 8.50pp for the lamb) State at receptionist if you donor want to have to pay service charges on your bill. We used the lovely pool and steam room that were spotlessly clean and at 8.30am Sunday we had it to ourselves. Overall we loved our decadent stay here and would definitely go back - before our trip I read reviews about unhelpful staff but we didn t find this.
The Lakes aquarium and steam railway is a 2 minute walk and the lake boat tours stop here too so
as well as admiring the lake & country views there is plenty to do nearby.