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Family break

I booked a one night stay for my son and my 14 year old grandson who is an autistic little boy. They thoroughly enjoyed their break. They loved the swimming pool and jacuzzi especially. The staff were extremely friendly and were lovely with my grandson. Restaurant food was delicious and the children's menu was great, spaghetti bolognese going down a treat! The breakfast is amazing too. Overall a most enjoyable break was had by my son and grandson.

Nice location, poor value for money

The hotel is in a lovely location on the lakeside and is surrounded by beautiful well-kept gardens.
The location is definitely the main seller of the hotel.

Unfortunately, we felt the value for money was very poor. We ate a 2 course dinner in the restaurant ( quite a small menu choose from too) but we wanted to give it a try. The portion sizes were extremely small, so much so that we both left hungry after 2 courses. We got a bottle of still water and the bill was 92. Very steep considering we had no alcohol.
Breakfast the next morning was very much the same it looked very sparse what you got on the plate, 1 sausage, 1 small egg, 1 mushroom,1 tomato. I understand to look at it looks gourmet , but in reality it s just poor value for a 20 breakfast.
A 10% service charge is added to everything you order in the hotel, which is absolutely fine if the customer service reflects that, but it definitely didn t.
The attitude of a few of the staff was as though they didn t want to be there. There were multiple occasions throughout the hotel where I d let staff come through the door first and held the door open and didn t even get a thank you. So to charge a 10% service charge when that is the service you get is pretty disappointing.
In addition to this, we ordered NO room service throughout our stay however, the hotel decided to add on a 5 room charge on check-out regardless if you used any room services or not.
I had already paid for the room, I had already paid an extra 10 surcharge for going in June, yet they still thought necessary to add another 5 on.
We actually decided to not buy anything else at the hotel as the prices were extortionate.
Yet somehow still came out with a bill of 20 on check-out due to extra service charges. One thing I would suggest is to always check your receipt if you re going here, I saw a lot of reviews saying the same thing.

Rooms are a bit dated however, I understand they are currently under refurbishment so this is already in the process. TVs in the room need updating with smart features or the option to watch your own Netflix etc.

Gardens outside are beautiful & the games room is a nice touch.

Unfortunately we wouldn t return here.

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Relaxing luxury stay

Upon arrival at the hotel we were greeted by very helpful, friendly and professional staff, shown to our room and layout of hotel explained. Public areas, restaurant and spa all excellent with great staff. Our room (overlooking the lake) was spacious, with a large bathroom complete with robes etc but was slightly let down by the jacuzzi bath not working. We are led to believe that the rooms are all due an update in the coming year. Overall our stay was very enjoyable and would definitely return.

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Over all the room was not up to specification
Handles miss off drawer's lock on patio faulty
And every light in room controlled by 1 switch
So it's very bright or dark

Karen

We had an excellent time at the lakeside hotel and spa, the staff amazing and nothing was too much trouble, I plan to revisit

Great hotel

We had a fabulous adult family break here. Very comfortable hotel. Friendly, helpful staff with a fabulous spa.

The food was very good but unfortunately the service in the restaurant lets it down. Incredibly slow- I'm all for a relaxing meal but we spent 2 hours on a 2 course meal which is too slow. Attention to detail on service is lacking.
Would stay again at the hotel but wouldn't eat in the restaurant.