Lovely hotel, great reception. Felt let down by restaurant

Took my mum away for a much needed break. Checked in by a lovely young gentleman he was very helpful. Restaurant was a let down. They didn't seem to know what they were doing. Half hour wait for a drink, food was OK nothing special. Had a dinner allowance but still spent a fortune as extras were not included. So what should have been a break including everything wasn't. Bottle of fizz in the room was nice. Older clients would struggle in bathroom as it was all electronic. Spa was OK but pool very cold. Gorgeous setting of hotel but staff need more training

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The restaurant really let the hotel down. It was overpriced and the service wasn't great either. Despite paying for a dinner package there were supplements on my food choices and quite a hefty additional bill to pay in the morning even though we didn't have any drinks. Starters were particularly disappointing and the description didn't describe what arrived on the plate. At breakfast we were served burnt toast and when I asked if we could have it re-made was told there were issues with the toaster. We expected better for the price we paid. We cannot fault the bedroom though we had a beautiful view on two sides. The reception staff were helpful on arrival and spa was well equipped although showing its age around the ceiling.

Great hotel

We had a fabulous adult family break here. Very comfortable hotel. Friendly, helpful staff with a fabulous spa.

The food was very good but unfortunately the service in the restaurant lets it down. Incredibly slow- I'm all for a relaxing meal but we spent 2 hours on a 2 course meal which is too slow. Attention to detail on service is lacking.
Would stay again at the hotel but wouldn't eat in the restaurant.

Karen

We had an excellent time at the lakeside hotel and spa, the staff amazing and nothing was too much trouble, I plan to revisit

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Over all the room was not up to specification
Handles miss off drawer's lock on patio faulty
And every light in room controlled by 1 switch
So it's very bright or dark

Relaxing luxury stay

Upon arrival at the hotel we were greeted by very helpful, friendly and professional staff, shown to our room and layout of hotel explained. Public areas, restaurant and spa all excellent with great staff. Our room (overlooking the lake) was spacious, with a large bathroom complete with robes etc but was slightly let down by the jacuzzi bath not working. We are led to believe that the rooms are all due an update in the coming year. Overall our stay was very enjoyable and would definitely return.

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Nice location, poor value for money

The hotel is in a lovely location on the lakeside and is surrounded by beautiful well-kept gardens.
The location is definitely the main seller of the hotel.

Unfortunately, we felt the value for money was very poor. We ate a 2 course dinner in the restaurant ( quite a small menu choose from too) but we wanted to give it a try. The portion sizes were extremely small, so much so that we both left hungry after 2 courses. We got a bottle of still water and the bill was 92. Very steep considering we had no alcohol.
Breakfast the next morning was very much the same it looked very sparse what you got on the plate, 1 sausage, 1 small egg, 1 mushroom,1 tomato. I understand to look at it looks gourmet , but in reality it s just poor value for a 20 breakfast.
A 10% service charge is added to everything you order in the hotel, which is absolutely fine if the customer service reflects that, but it definitely didn t.
The attitude of a few of the staff was as though they didn t want to be there. There were multiple occasions throughout the hotel where I d let staff come through the door first and held the door open and didn t even get a thank you. So to charge a 10% service charge when that is the service you get is pretty disappointing.
In addition to this, we ordered NO room service throughout our stay however, the hotel decided to add on a 5 room charge on check-out regardless if you used any room services or not.
I had already paid for the room, I had already paid an extra 10 surcharge for going in June, yet they still thought necessary to add another 5 on.
We actually decided to not buy anything else at the hotel as the prices were extortionate.
Yet somehow still came out with a bill of 20 on check-out due to extra service charges. One thing I would suggest is to always check your receipt if you re going here, I saw a lot of reviews saying the same thing.

Rooms are a bit dated however, I understand they are currently under refurbishment so this is already in the process. TVs in the room need updating with smart features or the option to watch your own Netflix etc.

Gardens outside are beautiful & the games room is a nice touch.

Unfortunately we wouldn t return here.