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The staff were wonderful along with the food, however the leisure centre is shocking, mould and peeling paint on the walls. The mattress on the bed was so awful and when I pulled the sheets back I saw an old worn out mattress which sagged in the middle and an old throw blanket over the mattress instead of a topper.. I complained to staff and was told that I would receive an email. This was 1 week ago and I have still not heard from the hotel regarding the issue.
The 1 star customer service is due to no one contacting me regarding the issues we had.could have been lovely but unfortunately we will not be returning.

Very enjoyable stay

We very much enjoyed this visit to the Grange Hotel and it's location is as splendid as the photographs show. The staff were without exception friendly, courteous and helpful. The superior room is quite luxurious with a very comfortable bed. The only downside was that the wi-fi wasn't working for us in the room. There appears to be two different access points. The one that works is out of range in room 211, the one with strong signal wouldn't connect to the internet. Really, in 2024, this should be a standard offering. The staff attempted to help but they didn't know how to fix it.

Dining in Carriages restaurant was a real pleasure on both nights. Excellent service and very good food. The buffet breakfast is as much as you can eat and very tasty.

Grange is a pleasant spot and the gardens are something the town can be proud of. We also enjoyed an afternoon excursion to Windemere.

All in all, a relaxing weekend. Thank you.

Lovely romantic stay with my wife for our 19th wedding anniversary

My wife and I had a lovely couple of nights at the Grange Hotel. We were upgraded to a larger room which was very nice! All the staff were very friendly & helpful during our stay. We had our evening meals on both nights & the food and service was very good, also accommodating gluten free intolerances with no problem.

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Our stay at the grange hotel on the 26 th January

The hotel was satisfactory car parking was difficult the space for blue badge holders of which I am was quite difficult and awkward to access. The bedroom was very comfortable and very beautiful very spacious. That however was the only good thing about the hotel. The evening meal was very average on the first nigh. Cost of the wines were highly expensive. The meal on the third night which we booked and wasn t included in our stay package the meal was very disappointing. The mains were very dry tge beef was over cooked tasteless and the description on the menus about the vegetables and potatoes were not the meal that was served. There were no prices on the menu so difficult to know what you were paying for in the meal. Not an enjoyable experience. On our check out morning we were presented by reception by the full amount of the stay no records they claimed of our off peak luxury packages and payment. Fortunately I had requested a paper copy of the confirmation of our stay and receipt of our payment from off peak luxury and I was able to prove to the manager of the hotel test we had paid for it in advance. The charges for drinks and for the poor good quality were very unsatisfactory. Very disappointing stay especially as we were there to celebrate our wedding anniversary. We will not be going back there again.

Unhappy

From arriving it all went downhill I would have expected to be shown to our room not as found going on a mystery hunt to find it
The Hotel was cold with no heating , the room was ok but the Bathroom appalling with mould around the windows hence the bathroom floor was soaked in the mornings , the taps did not function on the bath, the shower was lethal to step in and out the bathroom is in urgent need of refurbishment along with replacement windows.
I suggest you remove this Hotel from your Off Peak Luxury listing we were extremely disappointed

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Fantastic stay

The break was a retirement present from my parish congregation which proved all we could wish for. There was a problem at first with being given the wrong room, and unfortunately the other room we where given (101) there turned out to be no hot water on our arrival, but Omar on reception got the problem sorted. Unfortunately the same happened the following morning but again Omar got Malcome the manager involved and he offered us the most amazing suite. This really made our stay memorable for the right reasons . The staff are amazing and nothing too much trouble. The hotel facilities are really good and it is so easy to go for a walk in Grange.