Lovely hotel, excellent staff - Make sure you book the Spa though in advance!

Everything was perfect about our stay apart from the disappointment on arrival to be informed we were not allowed access to the Spa as we have not pre booked. During the booking and on a subsequent follow up telephone call I was not informed that to access the Spa was only permitted if pre booked.

I find this misleading, I understood Spa treatments had to be pre booked. The reason we chose the hotel was to use the Spa facilities so our 1st impression was this is a mistake!

Great location - nice stay but didn't really deliver against its potential

We booked a dinner, bed and breakfast package to celebrate our weeding anniversary - assuming we would be able to change in our room and go down to dinner without worrying about the gale raging outside. Sadly when we checked in we were told we'd been "upgraded" to a turret room - local code for a separate building in the grounds which was effectively a holiday home with hot tub. To get to the restaurant we had to don outdoor gear and walk down a flight of poorly lit steps to get to the hotel - further insult to injury caused by the lack of heating in the building because the boiler had tripped and had clearly been off for some time and not checked by housekeeping. Room temperatures were barely acceptable by the time we left!

The hotel was suffering from the classic "twixmas" dilemma - some areas not yet cleared up from functions on previous days while other areas clearly being prepared for the NYE celebration. This limits the communal areas available for guests and made selecting a comfortable location for our complementary cream tea something of a challenge.

Evening meal was nice (but overpriced for quality / quantity of portions) though service rather hit and miss and we felt we were an inconvenience as tables were being set for breakfast in the middle of dinner service. Choice and quality of draft beer in the bar a disappointment - breakfast buffer was however excellent.

All in all our stay was Ok but not what we'd hoped for based on the information on the countryhotelbreaks and hotel websites. Comparing it to a recent stay in Harrogate where we got much more for a lower price it didn't feel like great VFM.

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Really nice hotel great service was a little on the dear side

Enjoyable weekend

Overall we had a lovely weekend, hotel was lovely staff couldn t do enough for us and our doggo.
Our room was a little dated and felt for the price we should have had something a little more well kept - carpet in room at a big stain and could do with changing.( dog friendly room yes but still should have clean carpets as we do have to pay extra to bring the dog! )
Breakfast was lovely and always very attentive
Drinks at bar were reasonable priced and the food was gorgeous
There was no room left at the spa when we tried to book which was disappointing.
Overall we probably ended up spending about 500 for the weekend bed an breakfast dinner on one of the nights bottle of Prosecco in room on arrival and a cream tea.
We did have a lovely time however based on how much we ended up spending probably won t be returning unless we win the lottery!

Beat the January Blues bargain stay

A warm & friendly welcome from Reception. Our room was available early which was a nice bonus and we were really pleased to have a view overlooking the stunning Morecambe Bay. Our room was comfortable and warm, although the shower room a little on the small side. The cream tea included in the deal was delicious and the bottle of Prosecco in our room was appreciated. The evening meal was fine. However we did find it chilly sitting next to the window in the dining room, although the view was lovely. The service was very good and customer service also good. Again a little chilly sitting next to the window for breakfast but the range of hot & cold buffet breakfast on offer was very good. Overall would recommend and the deal was definitely value for money. A slight criticism is that we found the public areas chilly, despite the open fires.

Hotel Experience

The staff are excellent and the location is beautiful. The shower cubicle in the room was small and barely accessible for a disabled person. The bed was very comfortable.
The restaurant and bar food and menus were mediocre and very disappointing. Overall we would stay here again but eat elsewhere.

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the food is very poor

shower poor and food very poor a good cook would taste the food zero salt