Underwhelmed

I have to say how disappointed I was with our recent two night stay. Our room was small with no view and dated furniture and stained carpet. Not being able to use the spa facilities during the day was very disappointing considering what was spent. The luxury spa is very good but this additional cost wise and comes as the costs of normal residents who are not allowed to use the facilities during the day time.

Relaxing stay

The stay was overall good.

The location is amazing!

The staff however are not the most helpful. We arrived early so waited for check in, little things like they walked passed us to put are bags in are room but didn t tell us it was ready . Seemed abit odd.

The staff also especially spa staff are on the phones or sat on desks chatting. Just seems an odd vibe when you re in an expensive high class spa hotel. Staff in general just don t seem very approachable.

The food at the restraints was very good. Very expensive but good quality so overall just about worth it. The staff however weren t very knowledgable on the dishes and miss a personal touch.

Rooms are very tired, a lot of little bits of damage in the room like broken bits of wood in the room tired looking carpets and walls. The bathrooms seemed new and lovely. Overall defo need a revamp.

Just too many issues to make it great

I'll start with the negatives
1. Road noise. When I go away I want peace and quiet. I live on a housing estate where road noise is minimal. Unfortunately our room faced the main road. The hotel sell the room as one with a lake view which is of course true, but then the road is in front of the lake and it is very busy and noisy. I would rather have had a room facing the hills/rear.

2.Pool complex. Whenever I have been so a hotel with spa facilities as a guest you get access to at least a pool, sauna and jacuzzi. This hotel gave access to a pool and jacuzzi, but the 'sauna' was a heated room rather than a proper traditional sauna which was disappointing. In addition access was limited in terms of times and we found ourselves being turned away when we misjudged the timing which again was a shame and something I have not experienced in other similar hotels.

3. Dining experience. Firstly, I can't recall the price we paid for our meal, but it was expensive even with the discount we had as a result of the booking arrangement.. My starter, a single beef skewer was dry and lacked taste, then I had duck, the breast was fine but the leg was overcooked.
My wife had a sushi style dish, which was average then a chicken main which again was dry and overcooked. In all this by no means justified the cost. The next night we had no hesitation in driving to The Queens Head at Troutbeck for our evening meal. I am sorry to say it was far superior to the one we had at the hotel at a fraction of the price.

Positives

1.The hotel was very clean, relaxing and nicely decorated.

2.Plenty of room in the car park

3. Really nice room and bathroom.

4. Great staff. I must say that I don't think I have ever visited a hotel with such polite, helpful and friendly staff. From the car park guy, to reception, bar staff..everyone was excellent and a credit to the hotel.

Comprehensive Spa Facilities. Beautiful Views. Dog tolerant

There are lovely things about Low Wood Bay and if you are looking for a hotel you don't need to leave all weekend and be comfy and warm and a nice spa then this is the one!

If you are an outdoorsy type I don't think this is the hotel for you (or me !).

The Spa is really wonderful, book a treatment and spend they day there.

I found the restaurant over priced for the quality 18 for a scallop starter with one scallop! Breakfast was good but not what I expect for a 300+ per night hotel (e.g. basic packaged cereals and yoghurt. Coffee machine was "broken"). Through the hotel it was often difficult to find a cleared table, noone seemed to be clearing glasses after guests had moved on, even on leaving in the morning, there were many tables with leftover drinks from the night before.

I booked Low Wood Bay through Country Hotel Breaks on their dog friendly list, but found this hotel Dog tolerating not dog friendly, but perhaps I've been spoilt by other hotels in the area.

Despite booking the Dog friendly rate and package, the promised 'bed, treats and bowls' were not provided. I did ask and we were given a bed, bowl and towel which was very handy, I'm glad I asked!

I generally felt a bit uncomfortable as a muddy, fell running, outdoorsy person at Low Wood Bay, most people were at breakfast in cashmere and stilettos. If that is your jam, this hotel is perfect, each to their own. We like luxury and good food and don't mind spending money on it, but the quality and service did not seem up to the prices paid at Low Wood Bay.

Great overall but poor Rooms

Our bed in room 3 was literally 7 metres from the main road. The room was not soundproofed from the effects of traffic noise. This lead to having a dreadful two night's sleep. The traffic noise which started to increase at 5am left me in a state of anxiety, waiting for the next vehicle to go whizzing past.

Because the heating was switched off every night, coupled with the sub zero temperatures outside, the room was very cold.

No review title

Well needed break with luxury and comfort

It was a well needed break for myself and my wife. We were even able to take our little dog along as well. It's a Beautiful hotel, Beautiful room, and Beautiful views. The staff were very good, very polite and very helpful. We didn't use the spa but it looks beautiful. We will definatly be going back there again.

nice stay

Had a good stay, our original room in the older part of the hotel was a problem in that the ceiling boards were very noisy with the guests in the room above walking around. we asked to be moved and was put in the Winnader annex.
If you go to the Low Wood, this is the place to stay, absolutely fabulous in every way and you feel detached from the main hotel