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Vince and Ann's visit.

All staff were polite and welcoming. The hotel was very clean and well presented. Restaurants were very good with the excellent standard set by staff maintained. A simply beautiful location.
The bed room was small, but otherwise we throughly enjoyed our stay.

Just too many issues to make it great

I'll start with the negatives
1. Road noise. When I go away I want peace and quiet. I live on a housing estate where road noise is minimal. Unfortunately our room faced the main road. The hotel sell the room as one with a lake view which is of course true, but then the road is in front of the lake and it is very busy and noisy. I would rather have had a room facing the hills/rear.

2.Pool complex. Whenever I have been so a hotel with spa facilities as a guest you get access to at least a pool, sauna and jacuzzi. This hotel gave access to a pool and jacuzzi, but the 'sauna' was a heated room rather than a proper traditional sauna which was disappointing. In addition access was limited in terms of times and we found ourselves being turned away when we misjudged the timing which again was a shame and something I have not experienced in other similar hotels.

3. Dining experience. Firstly, I can't recall the price we paid for our meal, but it was expensive even with the discount we had as a result of the booking arrangement.. My starter, a single beef skewer was dry and lacked taste, then I had duck, the breast was fine but the leg was overcooked.
My wife had a sushi style dish, which was average then a chicken main which again was dry and overcooked. In all this by no means justified the cost. The next night we had no hesitation in driving to The Queens Head at Troutbeck for our evening meal. I am sorry to say it was far superior to the one we had at the hotel at a fraction of the price.

Positives

1.The hotel was very clean, relaxing and nicely decorated.

2.Plenty of room in the car park

3. Really nice room and bathroom.

4. Great staff. I must say that I don't think I have ever visited a hotel with such polite, helpful and friendly staff. From the car park guy, to reception, bar staff..everyone was excellent and a credit to the hotel.

Comprehensive Spa Facilities. Beautiful Views. Dog tolerant

There are lovely things about Low Wood Bay and if you are looking for a hotel you don't need to leave all weekend and be comfy and warm and a nice spa then this is the one!

If you are an outdoorsy type I don't think this is the hotel for you (or me !).

The Spa is really wonderful, book a treatment and spend they day there.

I found the restaurant over priced for the quality 18 for a scallop starter with one scallop! Breakfast was good but not what I expect for a 300+ per night hotel (e.g. basic packaged cereals and yoghurt. Coffee machine was "broken"). Through the hotel it was often difficult to find a cleared table, noone seemed to be clearing glasses after guests had moved on, even on leaving in the morning, there were many tables with leftover drinks from the night before.

I booked Low Wood Bay through Country Hotel Breaks on their dog friendly list, but found this hotel Dog tolerating not dog friendly, but perhaps I've been spoilt by other hotels in the area.

Despite booking the Dog friendly rate and package, the promised 'bed, treats and bowls' were not provided. I did ask and we were given a bed, bowl and towel which was very handy, I'm glad I asked!

I generally felt a bit uncomfortable as a muddy, fell running, outdoorsy person at Low Wood Bay, most people were at breakfast in cashmere and stilettos. If that is your jam, this hotel is perfect, each to their own. We like luxury and good food and don't mind spending money on it, but the quality and service did not seem up to the prices paid at Low Wood Bay.

Great overall but poor Rooms

Our bed in room 3 was literally 7 metres from the main road. The room was not soundproofed from the effects of traffic noise. This lead to having a dreadful two night's sleep. The traffic noise which started to increase at 5am left me in a state of anxiety, waiting for the next vehicle to go whizzing past.

Because the heating was switched off every night, coupled with the sub zero temperatures outside, the room was very cold.

Anniversary break

Hotel was great and the Thermal Spa was amazing. Staff were excellent they even gave us a room upgrade to help us celebrate. Could not fault our stay. Food in both restraunts very good and so was breakfast. Will definately be back. I would also like to thank the booking agent for the great advice when making the reservation

Special Occasion

Excellent hotel, friendly staff. Food very good and the spa is very impressive.

Underwhelmed

I have to say how disappointed I was with our recent two night stay. Our room was small with no view and dated furniture and stained carpet. Not being able to use the spa facilities during the day was very disappointing considering what was spent. The luxury spa is very good but this additional cost wise and comes as the costs of normal residents who are not allowed to use the facilities during the day time.